Best Restaurant Reservation Software

Over the past few years, many restaurant reservation software systems have hit the market in an attempt to be considered a viable OpenTable alternative. Many claim to be the best reservation software, but after investigating many of these products in depth, they seem to only scratch the surface of restaurant reservation systems and table management.
So what are the core features that restaurants want in a reservation system?
A good reservation system should be capable of managing walk-in guests, phone reservations, and call ahead seating. The management and execution of these parties will vary based on the guest type. The system should provide complete visibility for the host to important guest information, allow the host to modify guest preferences, and should logically sort the guests based on their arrival time and guest type. In addition to guest management, the system should allow the host to completely manage the status of all tables, server availability, and cover or rotation management in order to fairly seat wait staff. Integrating the guest list into the table management module of the system is a key feature that provides more robust analytics capabilities.
What does it take to be a great restaurant reservation system?
Most reservation/table management software solutions on the market can be considered decent for the functions they perform. But what classifies a reservation software solution as great? All of the added features that extend the core set, providing external partner integration points, hardware peripheral integration, enterprise reporting and data warehousing, POS integration, and consumer facing modules to create a complete solution.

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So what does it take to be the best restaurant reservation system in the world?
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